EPIC Training at Eskenazi Health
EPIC is an electronic medical record (EMR) software used by many health care facilities around the state of Indiana. If you are scheduled to complete a clinical rotation in a health care facility that uses EPIC and you have not previously completed EPIC training, please notify your statewide course coordinator who will provide you with your departmental training log-in code.
These instructions are for EPIC training while completing a clinical rotation at Eskenazi Health. If you have any questions regarding this, please contact your statewide clerkship coordinator or IU School of Medicine Compliance at compreq@iu.edu.
Most Phase 3 students completed EPIC training during Phase 2 rotations and will not need to complete the training again during Phase 3. However, if you are a Phase 3 student and did not complete this training previously, you must do so prior to the start of your scheduled clinical rotation at the facility utilizing EPIC. EPIC training reciprocity is offered in Indianapolis between Eskenazi Health, The Franciscan Alliance, and Community Health Systems facilities. If you previously completed EPIC training for one of those sites and will be rotating at another of these health care facilities, please work with your statewide/regional course coordinator to initiate training reciprocity with the health care facility so that you do not have to duplicate your training.
Indiana facilities utilizing EPIC:
- Columbus Regional Health
- Community Health Network
- Community Healthcare System
- Deaconess Health Systems
- Eskenazi Health
- Franciscan Alliance
- Indiana University Health Arnett
- Memorial Hospital and Health Care Center
- Methodist Hospitals
- Parkview Health
- Reid Health
Please note that the list of hospitals using EPIC in Indiana is does not necessarily reflect all health care providers and systems that utilize EPIC. As stated above, please check with your statewide course coordinator, clerkship director, IU School of Medicine Compliance or the onboarding facility to determine if they utilize EPIC.
DUO
Eskenazi Health utilizes the DUO two-step verification system for access to their information technology applications, including EPIC. Users are required to download Cisco’s Duo Mobile app to their mobile device. Once the app is downloaded, the user will need to go to the service desk to reset your password and setup DUO. Make sure to bring a government issued ID plus your student ID. They should be able to pull up information that we have on file for additional verification.
While IU School of Medicine and IU Health also use the DUO two-step verification system, Eskenazi’s DUO two-step system process is separate from the IU School of Medicine and IU Health DUO two-step system. You may use the same DUO application for both systems, and do not need to load the mobile application twice.
Follow these steps:
| System | Access letter details | Login | Password |
| HealthStream Learning System | Initial password is the same as your user ID. Contact Healthstream@eskenazihealth.edu for issues with training. Healthstream can be accessed via Ehub or on the Healthstream login page. | XXXXXX (your 6 digit #) |
XXXXXX (your 6 digit #) |
| Set Up Duo |
Go to the service desk to reset your password and setup DUO. Make sure to bring a government issued ID plus your student ID. They should be able to pull up information that we have on file for additional verification. Go to the Fifth Third Building and take the elevator to the lower level. Follow the path to the service desk. It’s directly across from the glass display. Look for the phone and sign that says Service Desk. Just call the number and someone will let you into the area. Please contact either your statewide course coordinator or IU School of Medicine Compliance at compreq@iu.edu if you require assistance with your EPIC Unique ID. |
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| Challenge Word | To facilitate identification of callers to the Eskenazi service desk, we ask that you provide a challenge word that will go into system. This challenge word will be what the service desk will ask a caller to validate their identity. The user will provide this challenge word. |
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| Network (Active Directory/ Windows) | Your network password should be a passphrase of at least 15 but no more than 20 characters (for example: My dog has fleas). You will be forced to change your password at first login. If not on a networked computer, you may go to citrix.eskenazihealth.edu to login and change your passphrase. After changing the initial passphrase at first login, you will also use this ID and the new passphrase you create to log into Epic, XenApp or any system listed here where UserID and password state “use network passphrase.” | XXXXXX (your 6 digit #) |
See Excel in View'em Tool |
| Epic |
Upon completion of your EPIC training, you’ll need to go to the service desk to reset your password and setup DUO. Make sure to bring a government issued ID plus your student ID. They should be able to pull up information that we have on file for additional verification. Use network login ID and password. Before you can log in to Epic for the first time, you must go to citrix.eskenazihealth.edu to login and change your passphrase. Your network password should be a passphrase of at least 15 but no more than 20 characters Epic will not allow login with default password. |
XXXXXX (your 6 digit #) |
Use network passphrase |
Epic Transcripts
If an EPIC reciprocal health care facility requests that you provide proof of completion of your EPIC training, you must transmit your EPIC transcripts to that health care facility. Please follow the instructions below. If you have any questions regarding transmission of your EPIC transcripts, please contact your statewide course coordinator, the IU School of Medicine Compliance at compreq@iu.edu, or the reciprocal health care facility to which you are onboarding.
- Access Healthstream at healthstream.com/hlc/eskenazi. and log in with your 6-digit Eskenazi employee ID and associated password.
- Move to the "Completed" display and, if necessary, adjust the date range to cover the dates when you completed your online Epic training modules.
- Click "Print."
- The Customize window offers a second chance to adjust dates. Once they are set correctly click "Continue."
- Use the "Export" button to specify a PDF format, which will create a Student and Group Transcript Report in a new window. Use normal Windows functionality to save this report on your device.
- Email this report to your coordinator for forwarding to either Community Health Network or the Franciscan Alliance requesting that you be granted access to their Epic system without having to re-do the Epic training modules.
This process can be reversed if you first completed the Epic training at either Community Health Network or the Franciscan Alliance and are now rotating into Eskenazi for the first time.