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Indiana Complex Care Coordination Collaborative

IC4 logo, Indiana cutout with four blue colors, a capital I in the middle with 4 c's surroundingThe Indiana Complex Care Coordination Collaborative (IC4) is a technical assistance center which builds innovations in care supports for vulnerable populations.

The transdisciplinary team includes nurses, social workers, physicians, researchers and administrative staff, many of whom also represent the family perspective. The team is housed in the Division of General and Community Pediatrics and delivers educational and coaching programs for health care and social service teams to support populations at risk for health disparities and unmet needs.

During its founding years, IC4 has built curricula and clinical tools to improve care coordination for the populations of children with medical complexity (CMC) and adults with intellectual and developmental disabilities (AIDD).

Program Timeline

Joined ten-state Collaborative Improvement and Innovation Network

2017

Indiana was accepted into a ten-state 2017-2022 HRSA-funded Collaborative Improvement and Innovation Network (CoIIN) to Advance Care for Children with Medical Complexity. The COIIN for CMC established goals to improve:

  1. Quality of life for children with medically complex conditions
  2. Well-being of their families
  3. Cost effectiveness of their care

Medicaid Pilot

2019

From 2019 to 2022 with Medicaid pilot funding, IC4 embedded a nurse as a full-time care coordinator into each of three pediatric practices to serve a total of 300 children with medical complexity.

Indiana state map with pediatrics locations listed

ARPA Expansion

2022 Map of the outline of the state of Indiana showing the 9 counties the American Rescue Plan Act Home and Community Based Services (HCBS) Stabilization Grant dollars from 2022 to 2025 were a part of

With American Rescue Plan Act Home and Community Based Services (HCBS) Stabilization Grant dollars from 2022 to 2025, the project expanded to embed 13 nurses across seven health systems serving over 900 children and adults in nine Indiana counties.

Over two years the expansion demonstrated success:

  • Invited families had over 90% enrollment acceptance and over 80% two-year retention rates.
  • Over 90% of surveyed families stated that their nurse helped with all three key components of care coordination:
    • navigating difficult referrals, funding issues and follow-up activities
    • finding needed services (e.g., transportation, equipment, home care)
    • connecting and communicating with the members of each child's team
  • Clinical teams reported improved readiness to serve these complex patients with reduced burden of care across rural, mixed rural/urban and urban settings.
  • A Medicaid claims analysis of 180 participants demonstrated a 10% reduction in emergency department visits and 32% reduction in hospitalization costs when comparing year 0 to year 2.

The embedded care coordination model’s success has extended from primary care to multispecialty teams at IU Health Riley Hospital for Children, including neuromuscular and spina bifida clinics.

Title V Care Network

2025

In 2025, with funding from Indiana Title V, the IC4 team launched the Aligned Care Support Network to connect professionals serving families across the state to improve both access to services and quality of care for children and families.

Care support professionals can join the network to work together to recognize opportunities to “de-silo” support for families and minimize barriers which interfere with families engaging needed services. Participation will enhance skill sets of teams across the state to collectively deliver targeted, efficient, effective outcomes which meet each child’s needs and family’s goals.

Options for learning and sharing include self-directed virtual didactics with digital badging and/or virtual case-based discussions in communities of practice. Curated resource navigation tools are delivered on the Canvas web-based learning management system.

References

  • Munn EE, Griffin JW, Ramly E, Ciccarelli MR, Pangelinan MM. Clinicians' perspectives of a care coordination model for children with medical complexity. Front. Pediatrics. Volume 13 – Sept 7, 2025. doi.org/10.3389/fped.2025.1626439.

  • Comeau M, Padlan MA, Houlihan B, Coleman C, Louis C, Brown T, Mann M. The Collaborative Improvement and Innovation Network for Children with Medical Complexity. Pediatrics January 2024; 153 (Supplement 1): e2023063424B. doi.org/10.1542/peds.2023-063424B.

  • Burrell M, Ciccarelli M. Identifying Children with Medical Complexity for Care Coordination in Primary Care Settings. Clinical Pediatrics. 2022;62(7):781-785. doi.org/10.1177/00099228221144803.

Contact Us

Email the team for more information about the Indiana Complex Care Coordination Collaborative.

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