Technology Support

Contact your local Health Technology Services (HTS) support technician directly or initiate the support process via one of the preferred methods below. HTS phone support is available 24 hours a day, 7 days a week.

Submit an online Service Request
Email us htshelp@iu.edu
Call us at (317) 274-5336

Each option will create a ServiceNow ticket for tracking and resolution purposes.

Shannon McDaniel

Director, Health Technology Support

Shannon McDaniel is the Director of Health Technology Support (HTS) at Indiana University. In this role, she oversees client technology support teams on both the Indianapolis and Bloomington campuses, providing strategic guidance and assistance.

HTS specializes in providing concierge IT support to a wide range of healthcare professionals and faculty members, including physicians, researchers, health care teams, and IU health sciences staff. With a focus on efficiency and effectiveness, HTS is dedicated to helping departments optimize their operations and workflows. Contact us today to see how we can improve your department's technology support services.