IU School of Medicine offers an array of services to meet the full range of mental health needs of trainees (IU School of Medicine students, residents, and fellows). Find details about which service might best fit your needs:
| Department of Mental Health Services | IU School of Medicine Crisis Line | TimelyCare | Livehealth online | Employee Assistance Program (IU) | Employee Assistance Program (IU Health) |
ThrivingCampus | |
| Description | Providers with specialized knowledge of the needs of IU School of Medicine learners | Crisis line for any IU School of Medicine trainee needing immediate support |
National telehealth vendor |
Student and employee insurance plan-based services |
Counseling program designed to assist employees with life stressors | Work-based counseling program designed to assist employees | Curated database of community providers |
| What services are available? | Counseling and psychiatric sessions, including urgent visits |
Crisis phone support 24/7 |
Immediate care, scheduled counseling, and digital resources |
Counseling and psychiatric sessions |
Counseling, digital resources, coaching and self-paced therapy | Counseling | Updated, searchable list of local mental health providers |
| Who can access this service? | IU School of Medicine MD, MS and PhD students, as well as GME residents where eligibility is outlined | IU School of Medicine MD, MS and PhD students, as well as GME residents where eligibility is outlined | IU School of Medicine MD, MS and PhD students, as well as GME residents where eligibility is outlined | Anyone with insurance | All IU employees, SAAs, medical residents and fellows; their household members | All IU Health employees | All IU School of Medicine trainees |
| How do I pay for this service? | No cost | No cost |
No cost |
Requires use of insurance | No cost | No cost |
Requires use of insurance or private pay |
| How do I access this service? | Use the online portal or call 317-278-2383. Learn more |
317-278-HELP (4357) Learn more |
Use the TimelyCare app | Visit the website |
SupportLinc.com (group code: iu) |
317-962-8001 or email | Visit the website |
| Are there session limits? | No limit | No limit | Up to 9 sessions, with additional available | No limit | 6 sessions per presenting concern, per calendar year | 6 sessions | Based on insurance limits |
| Format of services | In person and telehealth session | Phone support | Telehealth sessions | Telehealth sessions | In person, telehealth, digital CBT, virtual support groups and texting | In person and telehealth sessions | Provider-specific |
| Who provides the services? | IU School of Medicine-focused therapists and psychiatrists, firewalled from IU School of Medicine training | Online providers with back up by IU School of Medicine providers | Online providers | Online providers | Local, statewide, and national licensed mental health providers | Local providers | Provides list of providers around the country |
| Is there evening and weekend availability? | Some event appointments available | Call line answered 24/7 | Evenings and weekends available | Evenings and weekends available | Varies by provider | Varies by provider |
Varies by provider |
| Can I have an appointment when I'm out of state? | Generally no, some exceptions may apply | Yes, call from anywhere | Yes, but may have to switch providers | Yes, but may have to switch providers |
Yes, anytime via telehealth. Yes, if you live out of state, through an in-network provider in your state. | Generally no, some exceptions may apply |
Yes, but may have to switch providers |
| Additional details | All sessions are confidential and private. Medical records are firewalled. No documentation of services in academic record. |
Anyone can call on behalf of an IU School of Medicine trainee. Individuals may call anonymously. |
May see a different provider or the same provider each appointment. |
May see a different provider or the same provider each appointment. |
Six sessions addresses most concerns. | Six sessions addresses most concerns. |
May use this resource to find providers for family members or for times when traveling or moving out of state. |